Shipping

These policies apply to every order placed on The Amazonia. If anything here is unclear, write to hello@theamazonia.shop and a person will answer.

The rate, the carriers, and the windows below are what we run. If anything moves, this page changes the same day and the date at the top of it moves with it.

The United States, including Alaska, Hawaii, Puerto Rico, and APO and FPO addresses, at launch. International shipping opens once customs paperwork for cosmetics is in place in each country, and the waitlist hears about it first. We cannot ship to a PO box that a carrier will not serve, and we cannot forward a package after it leaves.

$6.95 flat per order, shown before you reach the payment step, never added afterward. Sales tax is calculated at checkout for the states where we have to collect it. There is no handling charge, no fuel surcharge, and no fee that appears only on the last screen.

• Packing: two to three business days after the order. Orders placed on a weekend or a holiday start the next business day.
• Transit: three to seven business days for most US addresses, longer for Alaska, Hawaii, Puerto Rico, and military addresses.
• Launch weeks and holiday weeks run slower. When they do, we say so at checkout rather than after you buy.

You get a tracking number by email the day the box leaves. Carriers usually take a day to show the first scan, so a quiet tracking page on day one is normal and not a lost package.

Check it before you pay. We ship to the address on the order exactly as written. If you spot a mistake, email orders@theamazonia.shop right away and we will fix it if the box has not gone out. Once a carrier has it, a wrong address means waiting for the return trip, and reshipping costs the flat rate again.

• Tracking has not moved in seven business days: write to us and we open a carrier trace and reship without waiting for the outcome.
• Marked delivered but not there: check with neighbors and the building, then write to us within seven days. We reship once at our cost.
• Arrived damaged or leaking: send one photo of the box and one of the product within seven days. Replacement or refund, your choice, and we do not ask for the damaged item back.
• Glass and oils travel badly in extreme heat. In a heat wave we hold shipments a day or two rather than cook your order in a truck, and we email you when we do.

Shipping questions: orders@theamazonia.shop. Boxes go out from Los Angeles, California.