Returns and Refunds

These policies apply to every order placed on The Amazonia. If anything here is unclear, write to hello@theamazonia.shop and a person will answer.

The windows and timings below are the policy we run, written to be read the way you would read them after something went wrong. If anything moves, this page changes the same day and the date at the top of it moves with it.

• Unopened products, with the seal intact, within 30 days of delivery. Full refund.
• Opened products your skin did not agree with, within 30 days of delivery. Full refund, and you do not have to send the rest back.
• Anything that arrived damaged, leaking, or wrong, within 7 days of delivery. Replacement or refund, your choice.
• Gift orders: the person who received it can start the return with the order number on the packing slip.

Items marked final sale on the product page cannot be returned. We say so on the page itself before you buy, never after.

Email orders@theamazonia.shop with your order number and which product it is. Say in a line what happened, since that is what we pass to the formulator. We answer within two business days with a prepaid label or, for opened products, confirmation that you can keep or discard what is left.

• Our mistake (wrong item, damaged, leaked): we pay both ways, and the original shipping charge comes back too.
• Changed your mind: return shipping comes out of the refund at our label rate. The original shipping charge is not refunded.
• Skin reaction: we pay. Nothing comes out of your refund.

We issue the refund within two business days of the return arriving, or within two business days of approving it when there is nothing to send back. It goes to the card or wallet you paid with, since Stripe refunds cannot be redirected. Banks then take their own three to ten business days to post it, which is out of our hands. Sales tax comes back with the refund.

Stop using the product. Write to orders@theamazonia.shop and tell us which one, what you noticed, and how long after you used it. You get the full amount back whether the jar is full or nearly empty, no photograph required and no argument. We log every one of these reports, keep the record, and route the serious ones to hello@theamazonia.shop under the federal cosmetic reporting rules. If the reaction is severe, see a doctor first and write to us after.

We refund rather than exchange, because a refund clears in days and an exchange waits on stock. Order the one you want whenever you like; the two are not linked.

Returns and order questions: orders@theamazonia.shop. Everything else: hello@theamazonia.shop. Do not ship anything back before you have a label from us, or we cannot match the box to your order. Every return label we issue carries the address the box goes to, so you never have to look one up.